General terms & conditions

RETURNS AND EXCHANGES

Our goal is 100% satisfaction.  Merchandise credit or exchange is permitted to the original purchaser or gift recipient within 30 days of original purchase date with the original receipt.  Merchandise credit is valid for one calendar year from the date of return.  A purchase may be returned for a full refund within 30 days of the original purchaser with original sales receipt.  The refund will be given in the same tender as the original purchase, except in cases of cash payment, which will be refunded by check only.  Any item that shows visible use or wear, or has been altered in any way is automatically ineligible for a refund or exchange.  Gift certificates may not be redeemed for cash.  Our 30 day return policy for December purchases will not exceed January 10th of the subsequent calendar year.

 

The following conditions apply to all returns:

  • Any item that shows wear, use, or has been modified is not eligible for return or exchange.
  • All Warranty cards must accompany the returned item(s).
  • The item must be unworn, or in original condition and in its original box or packaging.

 

SPECIAL ORDERS

We regret that Special Orders are NOT returnable and require a 100% deposit.  No refunds or exchanges will be given.  A Special Order constitutes any merchandise ordered, custom made, or altered at the customers’ request.